How Do I Place An Order?
You can simply click on any item you like and add it to your cart! As simple as that!
Payment and Shipping
Payment is accepted through all major credit cards and PayPal. Shipping is $12 for all items under 10 lbs and $18 for items over 10 lbs. Shipping is all done through USPS ground unless otherwise requested.
Returns & Refunds
Thanks for shopping at Rainier Custom Woodwork. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Secure Ordering & Payment Options
IThe security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than RCW.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:The "http" in the web address will be replaced by "https"Depending on the browser, you will see either a padlock (Microsoft Internet Explorer) or a solid key in the lower section of the browser window.Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the RCW website. If your browser does not support SSL, you can get an upgrade at Microsoft's home page.
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
We do not share customer information (including e-mail addresses) outside of our company.